Delta International Management English Series

Delta International Management English Series

  • Reihe für international Berufstätige mit vier Bänden
  • Jeder Band deckt die Bereiche Relevant Language Skills, People Management Skills, Communicative Ability und Intercultural Competence ab.
  • Bietet Input und Übungen zu den Themen Konfliktmanagement,Teambildung und Feedback sowie anschauliche Fallstudien
  • Alle Audios auch kostenlos in der Klett-Augmented-App
  • Autoren


  • Jackie Black

    Hello, I’m Jackie Black. I have been the training manager at York Associates, a language and communication training company, for the last three years but have also enjoyed being a member of the training team there for almost 23 years.  In parallel, I have a very different role as a director of our family-run delicatessen and catering company in York.

    I studied French, linguistics and social studies at the now defunct Ripon and York St John teacher training college in the farming town of Ripon but spent much of my spare time here in York, a place I have grown to love.

    After graduating, I took a teaching job in a private school in Athens, followed by a succession of administrative jobs back in the UK whilst I saved up enough money to enrol for my RSA TEFL course at International House. These administrative roles seemed incredibly tedious at the time but actually turned out to be very useful because I was sent on management courses, and also I learnt a great deal about book-keeping, PAYE, VAT and HR. I regularly find myself drawing on these skills when working with Business English clients and feel I can offer them genuine insights from my own experience, rather than depending on textbooks alone.

    In my early years at York Associates I frequently worked with confectioners and product technologists from a local chocolate factory. This I enjoyed immensely, and still do. It combined language training with communication skills and intercultural training but there was also a certain degree of pastoral care, helping people to adapt to a very alien way of life and an even more alien dialect!

    These days I run courses abroad on effective business writing for international companies, another aspect of training which I find very rewarding. Writing as a skill has become ever more complex for our clients in recent times as they often need to influence key decision-makers in their companies and this can be a great challenge.

    My long freelance career with York Associates resulted in a permanent post with the company in 2010 and nowadays, I am also involved in the administrative side of the business. I have contact with clients and agents abroad, write course proposals, arrange accommodation and help trainers with new resources and technologies. I still train whenever possible, focussing more on courses with a virtual element because this is an area which interests me deeply, hence the book Working Virtually.


    Bob Dignen

    Bob Dignen

    Bob Dignen is a director of York Associates. He specialises in delivering intercultural training and international team seminars. He offers coaching to international project leaders and is available to facilitate project (kick-off) meetings and run team-building events. He is also available as a keynote speaker for project meetings / management events / professional conferences.

    He is an accredited facilitator of Fierce Conversations™, a licensed coach for The International Profiler (an intercultural profiling tool), and an advanced practitioner of TMP (Team Management Profile) an international team development tool.

    As an author, his titles include Communicating Across Cultures (CUP), Communicating Internationally in English (York Associates), 50 Ways to improve your international presentation skills and 50 Ways to improve your intercultural skills published by Summertown. He is also co-author of Developing People Internationally, a multimedia international team training resource.


    Steve Flinders

    Steve Flinders

    I’m Steve Flinders. I’m a freelance trainer, writer, consultant and coach.

    I was born in the UK and read Politics, Philosophy and Economics at university though I probably spent as much time there swimming as studying. I then took a gap decade, working as a volunteer in a school in Pakistan, living in (what was then) a remote part of SW Ireland, getting a teaching qualification, teaching English in Sweden, and spending a year walking round Great Britain. Like many people leaving university with few skills other than the ability to speak my own language, I found that teaching was a good way to get work abroad, to meet different kinds of people, and to get some understanding of other countries and cultures. After thirty years, I still like teaching, although I’ve come to believe that the main role of a teacher is not to teach but to encourage and to facilitate learning. I also believe in what the historian Theodore Zeldin calls “the transforming power of conversation”. When we are deeply engaged in conversation, we can forget which language we are speaking. I think there is something for managers to learn from this too.

    After meeting my Franco-Italian wife-to-be, Lorenza, I spent all of the 80s living and working in Paris and learnt a bit more about intercultural communication, both professionally and personally, and about management, in the process. In the early 90s, I was invited to become a director of York Associates and so moved back to the UK with Lorenza and our three young sons. York Associates is a training and publishing business whose mission is to help people develop the skills they need to work successfully in international roles. For the next twenty years, I designed and delivered various kinds of training to develop the professional language, communication, intercultural and leadership skills of our clients, as well as sharing in the ownership and the running of the company – doing sales and marketing for the company across Europe; giving talks at seminars and conferences; writing books and articles; and teaching the soft skills of communication and management. Because I’ve always been interested in politics, I particularly enjoyed working with politicians, civil servants and people in NGOs as well as trades unionists, journalists and (in the private sector) human resources managers. I have a special interest in helping to improve international trade union communication because I’m concerned that so many people across the world lack even the most basic rights or protection in the workplace and need the help in improving their pay and conditions that trade unions can deliver globally.

    I’ve now left York Associates and live in Malta where I continue to train, write and coach on a part-time basis. When I’m not working, I enjoy practising yoga, swimming, reading, going to the theatre and opera, travelling, talking and  – from time to time at least – having transforming conversations.


    Fiona Mee

    Fiona Mee

    I am currently a director of York Associates in York, UK responsible for operational management and change.

    I was brought up in the South of England and rural Mid Wales and then moved to Scotland to study at the University of Glasgow. Although I spent my formative years within the UK, I was already learning about the great differences of opinion about our history and the nature of the different cultures that exist in my own native country. I think this is what first sparked my interest in intercultural communication and cultural transitions.

    After completing an MA focussing on English and politics, I decided that in order to be able to travel and learn more about other cultures and their political contexts, I should train to teach English as a Foreign Language, thinking that TEFL would be a way to fund myself during my travels. In fact it was the beginning of a long journey and my whole career thereafter.

    By the end of the 80s the Berlin wall was falling and I went with many others to help break it down. Following that, I began my teaching career by spending a Summer teaching English to groups of complete beginners near Prague in Czech Republic. I experienced the changes going on as a result of the transition from a communist political system to capitalism.  As much as I enjoyed being in Eastern Europe, a strong interest in the tropics lured me to South America.  I was interested in looking at the transitions that had gone on from the dictatorships which ended in the mid-80s to the democracies that exist today.

    As I travelled, I taught English and in 1994 settled in a small town in North East Brazil to set up the first language school in the area, deciding that this would be more profitable than working for someone else.  As the Brazilian political scene and economy became stronger and more stable, international companies increased their presence in the region and the demand for training and international services increased.  I ran and developed the business until 2008, developing courses and training professionals in the tourism, banking, university, local government and cellulose sectors.  I have a particular interest in the development and transformation of Brazil. More recently, I have been looking at the transformation of the Amazon region since the 1800s.

    I have had hands on experience of managing change in small organisations and have trained managers leading change in large organisations.  In my current role at York Associates, I deal with change on a daily basis. In the world today, we are all faced with change. The main lesson I have learned is that we have to work extremely hard on developing our communication skills. We have to learn to communicate the right information, in the right way at the right time to the right people. In order to do this we have to develop a great deal of awareness and adopt a variety of communication styles. My mission now with York Associates is to deepen my understanding of change in a global context and to support professionals by developing their communication skills for change.